bee365 Privacy Policy

1 Data Controller

bee365 acts as the data controller for all personal data collected through the bee365.bet platform. As the data controller, bee365 determines the purposes and means by which your personal data is processed. If you have any questions about how we process your data or wish to exercise any of your rights, you may contact our support team directly. Contact details are provided in Section 10 of this Policy.

2 Data We Collect

bee365 collects personal data in the following categories depending on how you interact with the platform:

• Identity Data: Full name, date of birth, gender, and copies of identification documents provided during account registration and KYC verification (National ID, passport, or driving licence).
• Contact Data: Email address, mobile phone number, and residential address in Bangladesh (including city references such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Financial Data: Payment method details including bKash account number, Nagad account number, Rocket or Upay wallet identifiers, bank account details (Dutch-Bangla Bank, BRAC Bank, or others), and Visa or Mastercard card details. Full card numbers are not stored; tokenised references are used.
• Transaction Data: Records of all deposits, withdrawals, bonus credits, wagers placed, game sessions, and account balance movements.
• Technical Data: IP address, device type and model, browser type and version, operating system, session duration, referring URLs, and unique device identifiers.
• Usage Data: Information about how you navigate the bee365 platform, which games or sports markets you visit, how long you spend in individual game sessions, and which promotional content you interact with.
• Communication Data: Records of your communications with the bee365 support team via live chat, email, or any other support channel, including the content of those communications.

3 How We Collect Your Data

bee365 collects personal data through the following channels:

• Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact support, or participate in a promotion.
• Automatically through cookies, web beacons, and server log files when you access or use the bee365.bet website or any associated mobile-optimised interface.
• From third-party payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks) when you initiate financial transactions.
• From identity verification service providers during KYC checks, where we may cross-reference your submitted documents against external databases to confirm authenticity.
• From fraud prevention and anti-money laundering screening services, which may provide us with risk signals associated with an account, device, or transaction pattern.

4 Purposes and Legal Basis for Processing

bee365 processes your personal data for the following specific purposes, each supported by a defined legal basis:

5 Sharing Your Data

bee365 does not sell your personal data. We may share your personal data with the following categories of third parties strictly to the extent necessary for the defined purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and other financial institutions, solely to process deposit and withdrawal transactions.
• Identity Verification Providers: Third-party KYC and document verification services used to authenticate player identity and confirm age eligibility.
• Game Technology Providers: Licensed game studios and platform providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive session and bet data necessary to operate their games on the bee365 platform.
• Fraud and Security Services: Specialised providers who assist bee365 in identifying and preventing fraudulent or abusive activity on the platform.
• Legal and Regulatory Bodies: Where required by law or in response to a valid legal request, bee365 may disclose personal data to relevant authorities. We will notify you of such disclosures where legally permissible.
• Professional Advisers: Lawyers, auditors, and financial advisers who are bound by confidentiality obligations and require access to data in the course of providing professional services to bee365.

All third-party service providers engaged by bee365 are bound by contractual data protection obligations and are not permitted to use your data for any purpose beyond the specific service they are providing to bee365.

6 Cookies and Tracking Technologies

bee365 uses the following categories of cookies and similar technologies when you use the bee365.bet platform:

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and recently viewed game categories. These improve your experience but are not essential to core platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the bee365 platform, including page views, session duration, and navigation paths. This information is used solely to improve platform performance and user experience.

bee365 does not deploy third-party behavioural advertising or retargeting cookies. You may manage or delete cookies at any time through your browser settings. Note that disabling strictly necessary cookies may prevent certain platform features from functioning correctly.

7 Data Retention

bee365 retains personal data for the following periods unless a longer retention period is required by law:

• Account and identity data: retained for a minimum of five years following account closure to satisfy financial and anti-money laundering record-keeping requirements.
• Transaction records: retained for a minimum of five years from the date of each transaction.
• Customer support communications: retained for two years from the date of the most recent communication in a support thread.
• Technical and usage data (logs): retained for up to 12 months in identifiable form, after which it may be retained in fully anonymised and aggregated form indefinitely for analytics purposes.
• Marketing consent records: retained for the duration of your account plus two years after account closure, to document your consent history.

When retention periods expire, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8 Your Privacy Rights

As a bee365 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a clear description of your request:

• Right of Access: You may request a copy of all personal data bee365 holds about you, free of charge, within a reasonable timeframe.
• Right to Rectification: You may request that bee365 corrects any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request that bee365 deletes your personal data, subject to our legal retention obligations. We cannot erase data we are legally required to retain.
• Right to Restrict Processing: You may request that bee365 restricts the processing of your personal data in certain circumstances, such as while a data accuracy dispute is being resolved.
• Right to Withdraw Consent: Where data processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes, where you feel your interests override those of bee365.

bee365 will respond to all verified privacy rights requests within 30 days of receipt. In cases of complexity or high volume, this period may be extended by a further 30 days, with prior notification to you.

9 Children and Minors

The bee365 platform is strictly for adults aged 21 years and above. bee365 does not knowingly collect, store, or process personal data relating to any person under the age of 21. If bee365 discovers or is notified that an account belongs to a person under 21, the account will be immediately suspended, all associated data will be reviewed, and the account will be closed in accordance with our Terms & Conditions. If you believe a minor has registered a bee365 account, please contact our support team immediately at [email protected].

10 Policy Updates and Contact

bee365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, technology, or applicable requirements. Where updates are material, we will notify registered players via their account or registered email address prior to the changes taking effect. The most current version of this Policy is always available at bee365.bet/privacy-policy, and the "Last Updated" date at the top of this page will reflect the date of the most recent revision.

If you have any questions about this Privacy Policy, wish to submit a data subject rights request, or have concerns about how your personal data is being handled, please contact the bee365 privacy team:

• Email: [email protected] (plain text — not a clickable link)
• Support availability: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response target for privacy requests: Within 30 days of receipt