bee365 Terms & Conditions

1 Eligibility and Registration

To open and maintain a bee365 account, you must satisfy all of the following eligibility conditions at all times during your use of the platform:

• You are aged 21 years or older at the time of registration and throughout your use of the bee365 platform.
• You are registering as an individual acting on your own behalf, not on behalf of any third party, business entity, or syndicate.
• You have not previously been excluded from bee365 or any affiliate platform, voluntarily or by administrative action.
• You are not a current employee, contractor, director, or officer of bee365, nor an immediate family member of such a person.
• All information provided during registration — including your name, date of birth, address, and payment details — is accurate, complete, and truthful.
• You agree to promptly update your account information if any detail changes and to provide supporting documentation when reasonably requested by bee365 for verification purposes.

bee365 reserves the right to refuse registration or suspend any account where eligibility conditions are not met or cannot be verified to our reasonable satisfaction.

2 Account Verification (KYC)

bee365 operates a Know Your Customer (KYC) verification process consistent with industry-standard identity and payment verification practices. You may be required to provide any or all of the following documents before deposits, withdrawals, or bonus claims are processed:

• A government-issued photo identification document (National ID card, passport, or driving licence).
• Proof of current residential address dated within the last three months (utility bill, bank statement, or government correspondence).
• Proof of ownership of the payment method used for deposits and withdrawals (e.g., screenshot of bKash or Nagad account registered in your name).
• A selfie photograph holding your identification document, as requested by our verification team.

Failure to provide requested KYC documentation within the timeframe specified by bee365 support may result in the suspension of withdrawal requests and, if unresolved, the closure of your account. bee365 is not liable for delays arising from incomplete or rejected verification submissions.

3 Deposits and Withdrawals

All financial transactions on bee365 are subject to the following conditions:

• The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳500. Maximum deposit and withdrawal limits are displayed within your account portal and may vary by payment method.
• Deposits are credited to your bee365 account balance upon successful confirmation from the payment processor. Processing times vary by method: bKash and Nagad deposits are typically instant; bank transfers may take one to three business days.
• Withdrawals are processed to the same payment method and account used for the most recent deposit. bee365 does not process withdrawals to third-party accounts or payment methods not previously used on your account.
• bee365 reserves the right to conduct additional verification checks before processing any withdrawal request. Withdrawal processing times under standard conditions are up to 24 hours for mobile wallet methods (bKash, Nagad, Rocket, Upay) and up to three business days for bank transfers.
• You must not initiate chargebacks or payment disputes with your bank or payment provider in relation to bee365 transactions without first raising a formal complaint through the bee365 support channel. Unauthorised chargebacks will result in immediate account suspension and recovery action.

4 Bonuses and Promotions

bee365 offers welcome bonuses, reload bonuses, cashback rewards, and seasonal promotions. All bonuses are subject to the following general conditions, in addition to any specific terms communicated at the time the bonus is offered:

• Bonuses are credited to a separate bonus balance and may not be withdrawn as cash until all applicable wagering requirements have been completed in full.
• Standard wagering requirements for bee365 bonuses range from 10x to 35x the bonus amount, depending on the specific promotion. The exact requirement is stated in the promotion details.
• Wagering contributions vary by game type. Slots typically contribute 100% toward wagering requirements. Live casino games, table games, and sports bets may contribute at a lower rate as specified in the promotion terms.
• Bonuses are issued to one account per player, per household, per IP address, and per payment method. Attempting to claim a bonus multiple times using duplicate accounts constitutes fraud.
• bee365 reserves the right to amend, suspend, or withdraw any promotion at any time. If a bonus has already been credited and the terms change materially, the original terms at the time of crediting will apply to that specific bonus.
• Free spins and free bet credits expire within the timeframe stated in the relevant promotion. Expired bonuses cannot be reinstated.

5 Sports Betting Rules

The following rules apply to all sports betting activity on the bee365 platform, including cricket, football, kabaddi, hockey, and all other sports markets:

• All bets are final once confirmed. Bets cannot be cancelled, amended, or reversed by the player after confirmation, except where a cash-out option is explicitly offered and available for the specific market.
• In the event of a match abandonment, postponement, or cancellation, bets will be settled according to bee365's published settlement rules for the relevant sport. In most cases, bets on abandoned matches are voided and stakes returned.
• bee365 reserves the right to void any bet placed at odds that were materially incorrect due to a technical error, data feed failure, or manifest pricing error. Players will be notified and stakes returned in such cases.
• Maximum payout limits per event and per market are displayed within the sportsbook interface. bee365 reserves the right to apply reduced maximum payouts to any account that bee365 reasonably believes is engaged in professional, syndicated, or arbitrage betting.
• In-play (live) bets are accepted subject to connection and data feed availability. bee365 accepts no liability for bets not placed due to connectivity issues on the player's end.

6 Casino and Game Rules

All casino games available on bee365 — including live dealer tables, slots, and specialty games — are governed by the rules of the individual game as published by the game provider. The following platform-level rules also apply:

• Game outcomes are determined by certified RNG systems operated by the game provider. bee365 has no influence over individual game outcomes.
• In the event of a game disconnection mid-round, bee365's system will record the game state at the time of disconnection. Rounds in progress will be completed and settled automatically according to the recorded state where technically possible.
• bee365 is not liable for losses arising from a player's misunderstanding of game rules or paytable structures. Players are encouraged to review the rules of each game before wagering real money.
• Jackpot games and progressive prize pools are governed by the rules of the individual jackpot scheme as operated by the game provider. bee365 does not operate independent jackpot pools.

7 Responsible Gaming and Self-Exclusion

bee365 is committed to promoting responsible gambling for all players on the platform. The following tools and policies are in place:

• Players may request deposit limits, wagering limits, session time limits, or cooling-off periods by contacting bee365 support at [email protected]. All limit requests will be actioned within 24 hours.
• Players who wish to self-exclude from the bee365 platform permanently or for a specified period may request self-exclusion through the support channel. Self-exclusion requests are irrevocable for the duration specified.
• bee365 reserves the right to implement responsible gaming restrictions on any account where patterns of play suggest potential problem gambling behaviour, including but not limited to extended uninterrupted sessions or rapid deposit escalation.
• The bee365 platform is accessible only to persons aged 21 and above. If you believe you are experiencing gambling-related harm, we encourage you to seek guidance from your local support services and contact our team immediately.

For more information, please visit our Responsible Gaming page.

8 Intellectual Property

All content on the bee365 platform — including but not limited to the bee365 brand name and logo, website design and layout, game graphics, text content, promotional materials, and software — is the intellectual property of bee365 or its licensed content providers. You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any bee365 content without prior written permission. Unauthorised use of bee365 intellectual property may result in legal action.

9 Limitation of Liability

To the fullest extent permitted by applicable law, bee365 shall not be liable to any player for any indirect, incidental, consequential, special, or punitive damages arising from use of, or inability to use, the bee365 platform. This includes but is not limited to loss of winnings due to technical fault, data loss, service interruption, or third-party payment provider delays. bee365's maximum aggregate liability to any individual player in respect of any single event shall not exceed the value of funds held in that player's bee365 account at the time the relevant event occurred.

10 Amendments to These Terms

bee365 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where amendments are material, bee365 will notify registered players via their registered account or email address with reasonable notice prior to the changes taking effect. Continued use of the bee365 platform after the effective date of any amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The most current version of these Terms is always available at bee365.bet/terms-conditions.

11 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with applicable law. Any disputes arising from your use of the bee365 platform that cannot be resolved informally through our support team shall be subject to the exclusive jurisdiction of the competent courts. bee365 operates as a safe and reliable platform using SSL encryption and industry-standard security practices. We do not make specific claims regarding regulatory jurisdiction and recommend all players satisfy themselves as to the legality of online gambling in their local jurisdiction before registering.

12 Contact and Complaints

If you have any questions about these Terms & Conditions, wish to raise a formal complaint, or need to exercise any of your rights under these Terms, please contact the bee365 support team. Our support team is available 24 hours a day, seven days a week, Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24/7, Bangladesh Standard Time (UTC+6)
• Response target: Within 24 hours for email; immediate for live chat

Formal complaints will be acknowledged within 24 hours and resolved within five working days wherever possible. Where a complaint requires extended investigation, bee365 will provide a status update every five working days until resolution.